When we give advice, we share experience.

Advice

In a globalized world of multi-crises, resilience is more than ever a decisive factor for companies and organizations. Used by many just as a buzzword, for us resilience is a very specific concept for overcoming crises, deeply rooted in the decades of practical experience of our experts, the EMERGEandSEE Advisors. Whether it’s issues management, crisis and risk communication, business continuity or the personal, inner strength of your team, we support you in strengthening your resilience making yourself capable of acting and thus successful even in times of greatest challenges.

Risk & Resilience Assessment

To be prepared for crises you need to know your strengths and weaknesses. We help you to find them.

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Business Continuity Management (BCM)

Stay operational in times of crisis and ensure the survival of your organization.

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Issues
Management

The best way to manage a crisis is to avoid it by stopping it in its tracks.

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Risk communication

Communicating risks effectively can make the difference between success or failure of your crisis management.

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Crisis communication

Effective crisis communication creates trust. Only trust gives you the freedom to manage a crisis effectively.

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Change Management

If you want change to turn into opportunities instead of opposition, you need to manage it the right way.

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Risk & Resilience Assessment

How resilient is your organization actually?
We build resilience in a targeted way. We help you map your risks not only looking at the tip of the iceberg, but also below the surface. In doing so, good listening is the foundation of our success. In structured interviews, we uncover the risks that pose the greatest threat to your goals and draw your risk map together with you. We analyse your environment and your stakeholder set to identify new risks at an early stage. We assess your crisis preparations, align them with the risk map, identify strengths and weaknesses, and point out where action is warranted. In this way, we ensure that you do not waste resources and only prepare for challenges relevant to you.

Business Continuity Management (BCM)

From practice for practice
Only if you know where you stand, you know which direction to take to reach your goal. Based on our assessment or your specific requirements, we make your organization fit for the risks it faces. Our Advisors take a holistic BCM approach: What do you need to remain operational in a crisis? Whether it is organizational, technical, personnel or communication measures, the goal is to get ahead of the crisis before it has even occurred. With practical advice and action, we empower your resilience.

Issues Management

Nipping crises in the bud
“An issue ignored, is a crisis invited” is how Henry Kissinger summed up the essence of issues management. In fact, most crises may come as a surprise, but rarely out of nowhere. They usually arise from problems, from issues that have not been paid attention to. We help you stay on top of such issues and prevent them from becoming the perfect storm. This means knowing your stakeholders and their values, and keeping an eye on the latest developments that can influence public opinion.

Effective issues management can thus help avert reputational crises, facilitate the implementation of infrastructure projects, and sustainably improve relations with your stakeholders. We support you in analysing the reputational risks resulting from your business model, in developing early warning indicators for emerging issues and an efficient in-house issues management.

Risk communication

The foundation for making informed decisions
Life is full of risks and we deal with them every day. But when it comes to the safety of people and the environment, or when the very existence of your organization is at stake, intuition alone might not be good enough. Effective risk communication before and during a crisis helps to counter fears and irrational misconceptions that are often caused by a lack of understandable information. Appropriate risk communication will help you gain the trust of your stakeholders and enable them to make informed decisions. Together with you, we will look at your risk map and put our finger on the issues for which thoughtful risk communication can be the key to successful issues management and effective emergency management.

Crisis communication

Finding the right words in the storm
“It takes years to build a good reputation and only a moment to ruin it.” What Warren Buffet said about big business applies to all organizations and companies, no matter what size. A single, poorly handled crisis can threaten your very existence, even and especially of small and medium-sized organizations. In emergencies, people’s health or the environment could be at stake. But protecting these can only succeed through effective communication that is trusted by those affected. This is a crucial aspect, especially for authorities, because crisis communication in an emergency is an integral part of any safety and security concept.
Whether it is a reputational crisis or an emergency, a corporate crisis or a natural disaster, effective crisis communication can determine whether the crisis can be overcome or not. That’s why resilience is also required in crisis communication, which we base on three pillars: Organization, skills training and exercises. From our many years of experience in a wide variety of industries and emergencies, we know how an effective crisis communications organization must be structured, what tasks it must perform and what resources are needed. We help you develop the skills and open the communication channels you need to stay ahead of the situation. And we help you train your team to use the structures and apply the capabilities. Details of our training & exercise modules can be found here.

Change Management

turning uncertainties into opportunities
There can be magic in every change. In order for it to unfold its power, however, it is necessary to take the uncertainties that every change brings with it among employees into account. When structures are changed or production is reorganized, when a company is taken over or a merger takes place, there is often anxiety among the workforce. Will I keep my job? Will I get along with new colleagues? Will this still be a company where I am needed and have my place? To minimize these uncertainties, it is important to deal with everyone involved in a fair way. This includes honest communication, a feeling for the culture and mentality of the employees, and good and comprehensible planning of the transformation processes. Our advisors know these situations from practical experience and have already accompanied numerous such transitions. When changes or takeovers fail, it is often because the change management did not pay attention to these central points.

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